Frequently Asked Questions

Everything you need to know about Spool Performance apparel.

How long does shipping typically take?

Standard domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic exchange or refund.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. Our 'Spool Fit' is generally athletic; if you prefer a looser fit, we recommend sizing up.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.

Are your garments sustainably sourced?

Yes, Spool Performance is committed to ethical manufacturing. 80% of our current collection is made from recycled synthetic fibers and organic cotton.

How should I care for my performance gear?

To maintain fabric integrity, we recommend machine washing in cold water with like colors and air drying. Avoid using fabric softeners or bleach.